Accounting Talk

Hula Baloo · Guest

Never again, Intuit! I've made my last Quicken conversion because after
18 years of happily using Quicken, I'm convinced that Intuit's management
has lost its mind. Being a 2005 version user, I was forced to go to the
Deluxe 2008 version. After using it for 2 months, I became painfully aware
that every time I tried to pay a bill online, Quicken would plug in either a
wrong date or leave today's date. This of course causes the transaction to
be rejected by my financial institution. I've been using Quicken since 1990
and have been an extremely happy user until 2005 when Intuit announced that
they were going to pull the plug on CheckFree Bill Pay that I'd been using
for 15 years.
It turned out that they had to retreat from this position, so they came
out with a mostly undocumented way to grandfather in existing CheckFree
users, but I had to spend a LOT of time on the phone with the CheckFree tech
support people to get it to work. Finally I got it all set up and was again
happy for 3 years until Intuit pulled the plug on 2005, and I was forced to
go to Quicken Deluxe 2008. It turned out that when they converted my data,
there's a new field in the online payees records called "Lead Time" which
needs to have a value of 4 in it. However the buggy conversion to 2008 put
garbage in this field.
I lost track of how many hours I spent with Intuit via e-mail, phone
calls, and chat, none of which were good for anything but numerous wild
goose chases. I was even lied to by one of Intuit's tech support folks who
told me that CheckFree didn't have any tech support any more, and I should
use the $25/call phone "service".
After upgrading to R7, I went back to my 3 month old 2005 backup data,
converted it to '08 again, downloaded the missing 3 mos. worth of
transactions from my bank (BoA), and updated my data. I had to come up with
this remedy because no one with Intuit thought to suggest it.
Bottom line: After 18 years of being happy with Quicken, it's very
apparent to me that Intuit has gone from being a truly great company with a
wonderful product that was simple and easy to use to an over the hill,
bureaucratic, out of touch company which has converted this product into a
buggy, cludgey, hard to use, non-intuitive mess. Instead of giving us a
great financial tool, they've given us this cludge, obviously motivated by
greed and missing the old interest in giving customers a great financial
tool.
I have discovered that I can do the same thing with MS Money via Direct
Connect to my bank at half the cost of Quicken Deluxe 2008, and you'd better
believe that the next time Intuit pulls the plug on me, I'll not be wasting
any more time and money with Intuit! It'll require a new learning curve for
MS Money, but I can't imagine it'll waste any more time than I've wasted
with Quicken 2008!

Lefty39 · Guest

On May 12, 12:22 pm, "Hula Baloo" <eepy...@nospam.juno.com> wrote: