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John C. Polasek
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 Posted: Sun May 18, 2008 7:38 am Post subject: Quicken gripes; post here and see if they notice |
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Quicken has a lot of weak spots and I have told them for as long ago
as 20 years, when they visited our club, and still no help. Let me be
first.
1. The checkprinting screen is a minefield. Don't even try to touch a
key to see if the check number is going to be right. Any move will
immediately print all checks.
2. In reconciling, it's the same. ANY key will check/uncheck a line
item and any casual straying of the cursor as you fish for an item can
check/uncheck the item without your knowing it. It makes a new mystery
to solve and another 15 minutes wasted.
They should specify a singular key, like F10.
3. Category is a column with income items on top of expense items.
In writing a check, as you input letters for a category you are first
"dragged" through the income items with those same letters, rather
than Q sensing that it should be an expense category. Sometimes it's
hard to get unstuck from the income item as Q insists on spelling it
out for you.
4.Instead of "Use duplicate number?" why don't they give a peak at
the offending item so you can make the judgement. Deposit and check
numbers can cross.
5. In the reconciliation window, why don't they provide for a little
arithmetic so you don't have to use a scratch pad.
6. Twenty years or so ago, Intuit forgot to put in another field,
which is now designated class that is scabbed on as a subset of
category. It limits the types of reports you can make. Why not add a
class field now? The data format is always redone with each new
iteration, so there's nothing sacred.
A new irk today: Q has decided that pressing Return in any field means
"I'm done, take it away, good luck finding it again so you can fill
out the category". |
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Han
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| Posted: Sun May 18, 2008 5:04 pm Post subject: Re: Quicken gripes; post here and see if they notice |
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John C. Polasek <jpolasek@cfl.rr.com> wrote in
news:vb4v24hitnbra796h2leo13ff99sdah3p9@4ax.com:
| Quote: |
Quicken has a lot of weak spots and I have told them for as long ago
as 20 years, when they visited our club, and still no help. Let me be
first.
1. The checkprinting screen is a minefield. Don't even try to touch a
key to see if the check number is going to be right. Any move will
immediately print all checks.
|
I don't use check printing. I tried once, eons ago, and it didn't work
for me. Also, I use electronic checks as much as possible, so it doesn't
pay for me to set up a single check for printing every month or two.
| Quote: |
2. In reconciling, it's the same. ANY key will check/uncheck a line
item and any casual straying of the cursor as you fish for an item can
check/uncheck the item without your knowing it. It makes a new mystery
to solve and another 15 minutes wasted.
They should specify a singular key, like F10.
|
No problem for me, but then I keep track of cleared items and balances
through almost daily One Step Updates (OSU). I agree that reconciling
could be more intuitive with items that are dated more recently than the
last date in the reconcile period. I hate to have to uncheck a cleared
item for 5/12 if the reconcile period is 4/10-5/10, then have to go back
and clear the item after reconciliation is complete. Or maybe it is
because I gave the item the wrong date from the point of view of the
bank, i.e. the item was dated by me 5/10, and therefore included in
reconciliation, but it cleared the bank on 5/12 and therefore should be
excluded from the reconciliation. If you get my drift. Option to redate
items in reconciliation?
| Quote: |
3. Category is a column with income items on top of expense items.
In writing a check, as you input letters for a category you are first
"dragged" through the income items with those same letters, rather
than Q sensing that it should be an expense category. Sometimes it's
hard to get unstuck from the income item as Q insists on spelling it
out for you.
|
That means writing more unique categories, so the confusion does not
happen. I know what you mean, because I made categories like commuting,
computerstuff and compuserve (a very old one), and have to be careful not
to choose the wrong one.
| Quote: |
4.Instead of "Use duplicate number?" why don't they give a peak at
the offending item so you can make the judgement. Deposit and check
numbers can cross.
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Good suggestion. Make it!
| Quote: |
5. In the reconciliation window, why don't they provide for a little
arithmetic so you don't have to use a scratch pad.
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That might help. I sometimes use windows' calculator, so as to have a
separate window, but scrap paper works too.
| Quote: |
6. Twenty years or so ago, Intuit forgot to put in another field,
which is now designated class that is scabbed on as a subset of
category. It limits the types of reports you can make. Why not add a
class field now? The data format is always redone with each new
iteration, so there's nothing sacred.
|
I thought it was a new field, that could be merged into category, like it
always was. I forgot the new names ...
| Quote: |
A new irk today: Q has decided that pressing Return in any field means
"I'm done, take it away, good luck finding it again so you can fill
out the category".
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There is an option in the setup to change the function of pressing return
- either accept transaction or not or some such thing. I always have to
recheck that after upgrading. Do you sort the register by date? For me
that helps, but sometimes an automatically enetered transaction gets
duplicated when a different amount comes in a downloaded transaction at a
slightly different date, and that confused me recently.
--
Best regards
Han
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dieHard
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| Posted: Sun May 18, 2008 6:43 pm Post subject: Re: Quicken gripes; post here and see if they notice |
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On Sat, 17 May 2008 22:38:20 -0400, John C. Polasek
<jpolasek@cfl.rr.com> wrote:
| Quote: |
Quicken has a lot of weak spots and I have told them for as long ago
as 20 years, when they visited our club, and still no help. Let me be
first.
|
No one from Intuit/Quicken will respond to this here even if they DO
see it, which is doubtful.
They don't even reply to posts in their OWN forums.
Since Quicken development moved offshore, Quality Control and Customer
Support went with it |
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