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Will
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 Posted: Tue Jul 01, 2008 6:51 am Post subject: Problems Downloading Citibank Credit Cards |
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It looks like Citibank is falling apart from where I stand. We have
always had problems downloading their credit card charges into Quickbooks,
but at least they had an 800 number for web site support with people who
could resolve the problem with their server and reset it. Now they have
closed down that support group, and the new web site support group knows
nothing about Quickbooks and refuses to help with those problems.
Attempts to download from the Intuit server fail with code OL-205. We
watched the traffic with a network sniffer, and it's very clear that the
requests get to the Intuit server, and the server does respond back with
that code. There is no firewall or network connectivity issue between our
Quickbooks installation and the Intuit server.
Anyone else seeing this?
P.S. I realize this is a Quicken group, but I think Quicken has a similar
feature that uses Citibank cards as well?
--
Will |
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The Streets
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| Posted: Tue Jul 01, 2008 11:02 am Post subject: Re: Problems Downloading Citibank Credit Cards |
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"Will" <westes-usc@noemail.nospam> wrote in message
news:3aydnUMBCvciEPTVnZ2dnUVZ_umdnZ2d@giganews.com...
| Quote: |
It looks like Citibank is falling apart from where I stand. We have
always had problems downloading their credit card charges into Quickbooks,
but at least they had an 800 number for web site support with people who
could resolve the problem with their server and reset it. Now they
have
closed down that support group, and the new web site support group knows
nothing about Quickbooks and refuses to help with those problems.
Attempts to download from the Intuit server fail with code OL-205. We
watched the traffic with a network sniffer, and it's very clear that the
requests get to the Intuit server, and the server does respond back with
that code. There is no firewall or network connectivity issue between
our
Quickbooks installation and the Intuit server.
Anyone else seeing this?
P.S. I realize this is a Quicken group, but I think Quicken has a similar
feature that uses Citibank cards as well?
--
Will
|
I've been getting OL-301-A "financial institution has rejected your request
...."
errors from Citi cards for the last week or two. Interestingly, in spite of
this
error my recent payment got downloaded. |
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Guest
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| Posted: Wed Jul 02, 2008 5:52 am Post subject: Re: Problems Downloading Citibank Credit Cards |
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I use Quicken 2008 and have not had any issues with Citibank. I have
3 different credit cards all linked with a single login. On occasion
when I have had issues with Citi (or anybody else) one solution is the
remove and then reinstall the online updating settings.
On Mon, 30 Jun 2008 18:51:57 -0700, "Will" <westes-usc@noemail.nospam>
wrote:
| Quote: |
It looks like Citibank is falling apart from where I stand. We have
always had problems downloading their credit card charges into Quickbooks,
but at least they had an 800 number for web site support with people who
could resolve the problem with their server and reset it. Now they have
closed down that support group, and the new web site support group knows
nothing about Quickbooks and refuses to help with those problems.
Attempts to download from the Intuit server fail with code OL-205. We
watched the traffic with a network sniffer, and it's very clear that the
requests get to the Intuit server, and the server does respond back with
that code. There is no firewall or network connectivity issue between our
Quickbooks installation and the Intuit server.
Anyone else seeing this?
P.S. I realize this is a Quicken group, but I think Quicken has a similar
feature that uses Citibank cards as well? |
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Mark Hood
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| Posted: Wed Jul 02, 2008 6:15 am Post subject: Re: Problems Downloading Citibank Credit Cards |
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"The Streets" <streetsj.no.spam@sprintmail.com> writes:
| Quote: |
"Will" <westes-usc@noemail.nospam> wrote in message
news:3aydnUMBCvciEPTVnZ2dnUVZ_umdnZ2d@giganews.com...
It looks like Citibank is falling apart from where I stand. [...]
Attempts to download from the Intuit server fail with code OL-205. [...]
I've been getting OL-301-A "financial institution has rejected your request
errors from Citi cards for the last week or two. [...]
|
I've been getting this OL-301-A error lately as well, but I presumed
that was because my Quicken Credit Card was being transferred from
Citi to Chase.
Are you folks using the Quicken Credit Card? I was notified about a
month ago that Citi was no longer supporting Quicken downloads, and
that the Quicken Credit Card business had been bought by Chase. I
just got the new cards in the mail a few weeks ago and Quicken
integration is supposed to be implemented by Chase on July 2.
-- Mark |
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The Streets
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| Posted: Wed Jul 02, 2008 11:00 am Post subject: Re: Problems Downloading Citibank Credit Cards |
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"Mark Hood" <invalid@invalid.invalid> wrote in message
news:ygffxqt9jcy.fsf@invalid.invalid...
| Quote: |
"The Streets" <streetsj.no.spam@sprintmail.com> writes:
"Will" <westes-usc@noemail.nospam> wrote in message
news:3aydnUMBCvciEPTVnZ2dnUVZ_umdnZ2d@giganews.com...
It looks like Citibank is falling apart from where I stand. [...]
Attempts to download from the Intuit server fail with code OL-205.
[...]
I've been getting OL-301-A "financial institution has rejected your
request
errors from Citi cards for the last week or two. [...]
I've been getting this OL-301-A error lately as well, but I presumed
that was because my Quicken Credit Card was being transferred from
Citi to Chase.
Are you folks using the Quicken Credit Card? I was notified about a
month ago that Citi was no longer supporting Quicken downloads, and
that the Quicken Credit Card business had been bought by Chase. I
just got the new cards in the mail a few weeks ago and Quicken
integration is supposed to be implemented by Chase on July 2.
|
I am not using a Quicken credit card - just a Citi group MasterCard.
Haven't heard anything about no longer supporting downloads.
Again, one interesting thing is that I do seem to be getting the downloads
in spite of the OL-301-A error.
BofA stopped daily downloads of my Visa card transactions some time
ago -- I now only get them once a month. One reason that card is my
last choice for purchases. |
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Will
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| Posted: Fri Jul 04, 2008 6:16 am Post subject: Re: Problems Downloading Citibank Credit Cards |
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"Mark Hood" <invalid@invalid.invalid> wrote in message
news:ygffxqt9jcy.fsf@invalid.invalid...
| Quote: |
"The Streets" <streetsj.no.spam@sprintmail.com> writes:
"Will" <westes-usc@noemail.nospam> wrote in message
news:3aydnUMBCvciEPTVnZ2dnUVZ_umdnZ2d@giganews.com...
It looks like Citibank is falling apart from where I stand. [...]
Attempts to download from the Intuit server fail with code OL-205.
[...]
I've been getting OL-301-A "financial institution has rejected your
request
errors from Citi cards for the last week or two. [...]
I've been getting this OL-301-A error lately as well, but I presumed
that was because my Quicken Credit Card was being transferred from
Citi to Chase.
Are you folks using the Quicken Credit Card? I was notified about a
month ago that Citi was no longer supporting Quicken downloads, and
that the Quicken Credit Card business had been bought by Chase. I
just got the new cards in the mail a few weeks ago and Quicken
integration is supposed to be implemented by Chase on July 2.
|
Can someone publish the number at Chase that was taking over that product
from Citi? Is there a contact number at Intuit for the transition?
It looks like on the Quickbooks side that Citi has fired everyone who ever
knew anything about this product and simply abandoned it with no notice to
any customers. That's just great (NOT), since we run the vast bulk of our
company's purchasing of sub-$1K items through those Citi cards.
Anyone who has any information on whether the Quickbooks version of product
has any future I would really appreciate your posting this. It's beyond
rude that they gave no advanced notification to customers about this event.
--
Will |
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